Over the past two weeks, a colleague and I have been calling sales to get buy-in and prepare for customer interviews. Most sales and ops teams were enthusiastic about product/ UX team’s interest in getting customer feedback even if it may not be the right time or circumstance to talk with customers now.
What we achieved from the calls with sales/ ops, besides setting up customer interviews, were that we’ve got to know each other a bit more and built relationship forward. We’ve also learned from No: to understand why customer is not using the system or why it’s not a good time or candidate for interview.
We make progress in each interaction no matter of the response~