Customer Interview

My boss asked me to work with the product and UX/ research teams in designing and preparing customer interviews of a customer portal. Learning a new system (totally different from the one I’m leading and the opposite end of user journey) and about customers are very exciting to me. However, for several team members, interviewing …

Listen and Slow Down

2 weeks after writing ‘Stretch: Do Less’, the 2 things I started practicing are working and I’ll continue… Daily to-do list: start with 3 Meeting, speech: plan less Yet I realized that they’re mostly related to ‘do less/well’. Fort the other 2 goals: listen more and slow down… Count to 3 after others finish before …

Shocking News

I heard shocking news at a previous company: a ‘powerful’ long-timer was removed due to harassment charges and two people ‘suddenly’ passed away; there were young, one under 60 and the other in 20s. There is a Chinese proverb:人做事天在看;善有善報,惡有惡報,不是不報,時機未到 (God/ higher force watch our action; good for good, bad for bad, if it doesn’t happen …