Survive => Thrive

I visited Boston Toastmaster club meeting. At table topic (impromptu speaking), I was asked to talk about ‘not only survive but thrive’… Two recent Toastmaster experiences were great examples and thanks to Covid-19: (1) Many clubs have brought their meetings online so I ‘could’ join tonight’s meeting. I couldn’t make the meeting in person with …

Customer Interview

My boss asked me to work with the product and UX/ research teams in designing and preparing customer interviews of a customer portal. Learning a new system (totally different from the one I’m leading and the opposite end of user journey) and about customers are very exciting to me. However, for several team members, interviewing …