Customer Interview

My boss asked me to work with the product and UX/ research teams in designing and preparing customer interviews of a customer portal. Learning a new system (totally different from the one I’m leading and the opposite end of user journey) and about customers are very exciting to me. However, for several team members, interviewing …

Shocking News

I heard shocking news at a previous company: a ‘powerful’ long-timer was removed due to harassment charges and two people ‘suddenly’ passed away; there were young, one under 60 and the other in 20s. There is a Chinese proverb:人做事天在看;善有善報,惡有惡報,不是不報,時機未到 (God/ higher force watch our action; good for good, bad for bad, if it doesn’t happen …

There is Always Hope

Last summer I moved to Boston area and I was busy enjoying its variety of offerings, e.g. concerts, festivals, startup events while exploring restaurants and museums. This year, with Covid-19, a different summer, I’m finding alternatives online… I came across Honeyland, a documentary about Hatidže Muratova, a wild bee keeper’s life in the remote mountain …

Story Worth Telling

I came across SheNYC Arts, showcasing women writers and theater artists across the country, out of curiosity and love/ support of art, I got the All-Access Pass. My first show is Fort Huachuca which featured five African American women enlisted in the army to train as nurses. Simple story with complex issues of racism and …