Make a Better World ‘Now’

I had a doctor appointment in Waltham. Afterwards, I decided to visit an Indian grocery store nearby. I picked up a few things including Indian tea and masala spice for aunt’s friend J as she mentioned she loves the tea last time we chatted. I dropped by aunt’s house where her friends stay. Nobody was …

Aging Benefit

I went to see a new eye doctor for annual eye exam. Different from doctors in large hospital or practices with multiple assistants for various procedures, she did everything (vision, eye pressure, retina, etc.) herself while patiently explained or answered my questions. She said that I could use a lower-degreed prescription lenses. I was a …

Confidence and Calmness

My manager is one of the calmest people I know. Early on, I thought it’s due to his personality. Lately, I think it’s beyond that…it’s also because he is confident…not only on his capabilities but also his self-worth (which is different from ego-centric) so he is not afraid to speak up his mind or operates …

Customer Interview

My boss asked me to work with the product and UX/ research teams in designing and preparing customer interviews of a customer portal. Learning a new system (totally different from the one I’m leading and the opposite end of user journey) and about customers are very exciting to me. However, for several team members, interviewing …