Customer Interview

My boss asked me to work with the product and UX/ research teams in designing and preparing customer interviews of a customer portal. Learning a new system (totally different from the one I’m leading and the opposite end of user journey) and about customers are very exciting to me. However, for several team members, interviewing …

A Strong Closing and New Beginning

July marked one year anniversary for me on several fronts: at current company, UncoverSpecial blog, and 1 year book project… At work, I enjoyed performing a variety of roles and activities, from community management learning, platform analysis and proposal, to cross-functional collaboration in software development and deployment. We’re leveraging technology to increase team productivity, reduce …