Mentality Creates Reality

I’m visiting Naledi-Polokwane Toastmaster club (virtual) meeting in South Africa. I volunteered at table topic (impromptu speaking) and was given the topic: ‘Yes, we’re back to reality’… For a split seconds, I wondered what it meant. Don’t we ‘always’ live in the reality? Or the topic meant that life is back to ‘normal’ (pre-Covid)? This …

Survive => Thrive

I visited Boston Toastmaster club meeting. At table topic (impromptu speaking), I was asked to talk about ‘not only survive but thrive’… Two recent Toastmaster experiences were great examples and thanks to Covid-19: (1) Many clubs have brought their meetings online so I ‘could’ join tonight’s meeting. I couldn’t make the meeting in person with …

Always Making Progress

Over the past two weeks, a colleague and I have been calling sales to get buy-in and prepare for customer interviews. Most sales and ops teams were enthusiastic about product/ UX team’s interest in getting customer feedback even if it may not be the right time or circumstance to talk with customers now. What we …

Customer Interview

My boss asked me to work with the product and UX/ research teams in designing and preparing customer interviews of a customer portal. Learning a new system (totally different from the one I’m leading and the opposite end of user journey) and about customers are very exciting to me. However, for several team members, interviewing …

Listen and Slow Down

2 weeks after writing ‘Stretch: Do Less’, the 2 things I started practicing are working and I’ll continue… Daily to-do list: start with 3 Meeting, speech: plan less Yet I realized that they’re mostly related to ‘do less/well’. Fort the other 2 goals: listen more and slow down… Count to 3 after others finish before …