Customer Interview

My boss asked me to work with the product and UX/ research teams in designing and preparing customer interviews of a customer portal. Learning a new system (totally different from the one I’m leading and the opposite end of user journey) and about customers are very exciting to me. However, for several team members, interviewing …

Listen and Slow Down

2 weeks after writing ‘Stretch: Do Less’, the 2 things I started practicing are working and I’ll continue… Daily to-do list: start with 3 Meeting, speech: plan less Yet I realized that they’re mostly related to ‘do less/well’. Fort the other 2 goals: listen more and slow down… Count to 3 after others finish before …

Listen More, Talk Less

When I came to US to attend business school, I was shocked that students raised their hands ‘before’ professor even finished the question. How could people ‘think’ that fast? At first, I thought it’s my English (to understand) or classmates were ‘smarter’ than me. As time went on, I realized that it’s a strategy (as …

A Strong Closing and New Beginning

July marked one year anniversary for me on several fronts: at current company, UncoverSpecial blog, and 1 year book project… At work, I enjoyed performing a variety of roles and activities, from community management learning, platform analysis and proposal, to cross-functional collaboration in software development and deployment. We’re leveraging technology to increase team productivity, reduce …

There is Always Hope

Last summer I moved to Boston area and I was busy enjoying its variety of offerings, e.g. concerts, festivals, startup events while exploring restaurants and museums. This year, with Covid-19, a different summer, I’m finding alternatives online… I came across Honeyland, a documentary about Hatidže Muratova, a wild bee keeper’s life in the remote mountain …