Human + Machine

In our last executive review, senior leaders expressed the desire of full automation/ no PM touch. Team reacted differently: some was confused (& disappointed) about the comments because the system we build/ manage is automatic, it’s the other older systems that need more enhancements. Others worried the to-dos and impacts to team. I believe the …

Recognition and Fulfillment

Team expressed frustration of (executives’) constant change of direction, lack of (system/ process) understanding, and a mentality of ‘100% or nothing’. 3 systems are built from scratch in a year, now processing more than 50% of the jobs, used by 80%+ community partners, and continuing to grow…an incredible achievement by any standard. Does team deserve …

Success as ONE Team

My boss and I spent several weeks tweaking the BI model and examining the data then tried multiple times explaining the model/ goal of pilots to team. We got lots of questions (and tension), a mix of trying to understand, worrying of the change, and being suspicious…Later we saw a demo of another BI model …

Write it Down. Do it Now!

I’m listening to Making it All Work, same author of Getting Things Done (GTD). One key principle is to ‘write idea/ to-do down when it arises if it’ll take more than 2 minutes. If it’s under 2 minutes, do it immediately’. Many books emphasize ‘taking action’, e.g. 5 Second Rule (which proves very effective for …

Are We Ready?

I’ve spent the past few weeks with my boss and BI lead ‘digging data and tweaking the model’ to prepare for an experiment. Data analysis was messy and time-consuming. Meanwhile, we heard from team: some want to push the change forward faster, other question our ‘collaboration’ because they haven’t heard anything (though we had presented …