I heard the lead of community management encouraged (& trained) team to use the BI model in partner selection. This is a great news and has multiple benefits, e.g. saving team time, using data to make decision, and validating the hypotheses/ parameters in pilots. Meanwhile, I saw Ops team creating guidance in the policy usage …
Author Archives: admin
Boundry
To set a boundary and leave (work), stop (doing whatever you’re doing) may sound controversial or contradictory to we’ve learned from books, teachers, and parents yet it’s to the best interests of ourselves and people around us. There is always more thing to do yet everybody needs a break. Especially for high-achievers, we care about/ …
Human + Machine
In our last executive review, senior leaders expressed the desire of full automation/ no PM touch. Team reacted differently: some was confused (& disappointed) about the comments because the system we build/ manage is automatic, it’s the other older systems that need more enhancements. Others worried the to-dos and impacts to team. I believe the …
Little Things Matter
A big sales meeting coming up and I’m preparing the mobile app demo with my boss. The app is very straight-forward so I thought it’d take 10 min or less for the rehearsal. It took more than an hour as we were creating a step-by-step visual guide (like a story board). At first I thought …
另類元宵 Alternative Lantern Festival
Traditional Chinese New Year (CNY) lasts for 2 weeks and wraps up in 元宵節 (lantern Festival). When I grew up, my parents bought my sister and I 燈籠 (denglong); we walked around the neighborhood as well as going to the temple and燈會 (lantern ceremony) with it. And I love 湯圓 (tangyuan), bigger sticky rice ball …
Candor
One of the tenants (family) came from WenZhou, China and we didn’t know until the past 2 days the severity of coronavirus situation there. I’m glad they got out before the city was locked up and they seem healthy for the past 2 weeks (pass the virus hidden period?). However, their son is coughing and …
Less is More
I ran the last 2 core team meetings differently, instead of usually jammed topics and chasing with the clock, one session had no topic but hearing feedback and the other focused on 2 topics. More works/ discussions are needed on the details yet people responded very positively for the ‘simplified’ meeting and change. Less is …
Recognition and Fulfillment
Team expressed frustration of (executives’) constant change of direction, lack of (system/ process) understanding, and a mentality of ‘100% or nothing’. 3 systems are built from scratch in a year, now processing more than 50% of the jobs, used by 80%+ community partners, and continuing to grow…an incredible achievement by any standard. Does team deserve …
Solo Travel
When people meet me or hear my travel, there are usually 2 responses: ‘are you traveling alone?’ or ‘wow, you’re brave!’. I often heard ‘advices’ from people of the region/ continent recommend ‘it’s not safe to go alone as a female’. I know people mean well yet the truth is that solo travel is easier/ …
Success as ONE Team
My boss and I spent several weeks tweaking the BI model and examining the data then tried multiple times explaining the model/ goal of pilots to team. We got lots of questions (and tension), a mix of trying to understand, worrying of the change, and being suspicious…Later we saw a demo of another BI model …