Stress + Rest = Progress

I’m reading Peak Performance (book) and the message of ‘Stress + Rest = Progress’ resonates with me. Many book/ people talk about stretching ourselves, being disciplined, and taking actions which is critical to success. Yet the combination of taking a break, relaxing, and giving ourselves a pat on the back is even more important, especially …

Influence and Progress

I heard the lead of community management encouraged (& trained) team to use the BI model in partner selection. This is a great news and has multiple benefits, e.g. saving team time, using data to make decision, and validating the hypotheses/ parameters in pilots. Meanwhile, I saw Ops team creating guidance in the policy usage …

Human + Machine

In our last executive review, senior leaders expressed the desire of full automation/ no PM touch. Team reacted differently: some was confused (& disappointed) about the comments because the system we build/ manage is automatic, it’s the other older systems that need more enhancements. Others worried the to-dos and impacts to team. I believe the …

另類元宵 Alternative Lantern Festival

Traditional Chinese New Year (CNY) lasts for 2 weeks and wraps up in 元宵節 (lantern Festival). When I grew up, my parents bought my sister and I 燈籠 (denglong); we walked around the neighborhood as well as going to the temple and燈會 (lantern ceremony) with it. And I love 湯圓 (tangyuan), bigger sticky rice ball …

Recognition and Fulfillment

Team expressed frustration of (executives’) constant change of direction, lack of (system/ process) understanding, and a mentality of ‘100% or nothing’. 3 systems are built from scratch in a year, now processing more than 50% of the jobs, used by 80%+ community partners, and continuing to grow…an incredible achievement by any standard. Does team deserve …